For American Airlines, this decade has been defined by a relentless procession of external shocks that have rocked the entire industry. But the airline is proving that even the worst short-term crises cannot distract it from its long-term goals. While many carriers would claim this philosophy, few have adhered to it as tightly as American. This in large part explains why the airline has taken a markedly different approach to problems shared by all of the network majors. A prime ...

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