The patron saint of industrial engineering is U.S. Air Force Capt. Edward Murphy, to whom is credited the rather dubious saying, “Anything that can go wrong, will go wrong.” Besides being a misquote, the phrase’s negative implications may encourage us to just give up on making things better. These “will go wrong” moments quite often result in tragedy, followed by hand wringing and a few lessons learned to prevent recurrence. There has to be a better ...

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