Tom Williams—Airbus Commercial’s chief operating officer—has weathered a lot during his decades at Airbus. He was there during the A380 production meltdown more than 10 years ago, worked on building the production system for the A350 and participated in numerous other key decisions. The year leading up to his retirement at the end of 2018 was particularly difficult. In fact, Williams calls it a “perfect storm.” The Airbus Hamburg factory, the main center for ...

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