Q. Why is Honeywell an important technology player—especially in terms of the connected aircraft?

A. Honeywell's legacy covers everything from the entire cockpit to the engine to the airframe system. There are not many competitors who have that breadth of experience. Then, when you think what it takes to do a connected aircraft, there are three pillars. You have to have devices that connect the aircraft to outside world. Honeywell has world class satcom hardware, bolstered by our 2011 EMS acquisition, and devices to connect the aircraft on the ground. Second, we manage the data moving on and off the aircraft and understand that well—and we have a global data center that manages that for 71,000 aircraft today. And third, you have to have data analytics that enable you to make use of the data and we have data scientists to do that. That means we have the device, the transmission of data on and off the aircraft in a secure and efficient way, and then the smarts and analytics to do something with the data. It's a unique and exciting position.

Q. What does Honeywell Forge do for your customers?

A. Honeywell is a multi-industry company, bringing together the best. This is more than aircraft—it's commercial buildings, connectivity for desk-less workers [delivery companies use Honeywell hand-held devices for package delivery], and plant controls. We can leverage our core capabilities in digitalization and software across all these areas; there's a lot of learning and insights that a lot of other companies simply don't have. Honeywell Forge is the digital platform that integrates all these competencies. Today the greatest number of Honeywell Forge users are in the airline space, and Honeywell Forge addresses two major elements for these customers. One is around flight efficiency, and more than 30 airlines are using the Honeywell Forge flight efficiency tool. We ingest, cleanse and analyze their data and then,most importantly, we make recommendations on how to improve operations. The other area is technical operations, were we provide predictive maintenance analytics for 12 ATA chapters now.

Q. What kind of results are you helping your customers achieve?

A. On average, the customers who have used Honeywell Forge Flight Efficiency are saving 1-2% of total fuel expense. Their dashboard provides them with specific recommendations, real-time during the flight. Another major demonstration is our predictive maintenance module, which predicts the need for repair or replacement before the part fails. The longest history is with our APU business, but now this module is being applied to other subsystems. One customer, Cathay Pacific, was able to reduce 30% of its unscheduled delays and cancellations.

Q. What can Honeywell Forge do to help increase efficiency in other areas?

A. Going forward, we will expand the number of systems we cover in the maintenance application. By the end of 2019 we will have 12 chapters covered. We will also begin analyzing the data post flight. We envision a flight score card to help the airline understand how they are doing across a broad range of areas to target where they can improve and identify areas of new opportunity, such as safety and training. We're also beginning to look at how to extend Honeywell Forge to more of the airline's operations. We just signed our first major contract for Honeywell Forge Ramp with SwissPort to make the ground movement for tugs and baggage loaders more efficient. And we continue to work on the quality of our dashboards and the human interface. One challenge with using the Internet of Things is how long it takes to ingest all the data needed for the initial set up. We have been able to drive that time down, from weeks to a few days.

Q. How does Honeywell Forge for aircraft fit into the message that Honeywell has been communicating about enabling the future?

A. Our fundamental objective is to help companies get all the information about their operations, have it secure, cleaned, and organized and most importantly to achieve real operational improvements from that data.

Learn more about Honeywell's Connected Aerospace and other Honeywell initiatives here.