SINGAPORE—Pratt & Whitney Canada (P&WC) is piloting a digital visibility tool for customers, enabling real-time status updates during engine overhauls.

To be integrated into an existing customer portal, the new “MRO Hub” features automated-push notifications on an engine’s progression through the overhaul facility, comments from the event manager, and prompts for anything requiring customer attention or action, such as approving cost estimates.

Beginning at P&WC’s overhaul facility in Saint-Hubert, Quebec, the MRO Hub pilot facility will expand to more locations over the course of the year.

In addition to its real-time engine overhaul status tracking, the MRO Hub will provide instant access to detailed cost estimates and teardown reports for transparency on engine servicing. Being developed in a phased approach, its benefits will be available to customers registered on the MyP&WC Power customer portal after rollout.  

P&WC’s pilot program is part of an overall digital transformation, as the company leverages AI, machine learning and automation in its operations. These efforts include an AI Evolution program with two primary elements: spare engine parts demand forecasting, and the use of an MRO Parts Optimizer digital tool, leveraging advanced algorithms to achieve optimal turnaround times at the best cost.

“I think where we’re going with our MRO is really digitalization and automation,” Makris adds.